OneMain Financial
By capturing and analyzing packets with Riverbed AppResponse, OneMain Financial quickly pins slow performance to the network or application. The right team gets to work sooner, aiming to fix problems before users notice.
Challenges
- Attract customers by quickly approving loans
- Determine whether slow performance is caused by the network or application
- Remediate performance issues quickly—ideally before users notice
Benefits
- Identifies performance issues originating in the network or applications (internal or third-party)
- Eliminates finger pointing when identifying the source of performance issues
- Accelerated response to vendor requests for packet data (for troubleshooting) from 2-3 days to a couple of minutes
- Reduced time to deliver the 30GB of packet data a vendor requested from 2 hours to 5 seconds
Overview
OneMain Financial has been a trusted provider of personal loans for more than 100 years. Offering fixed rates and fixed payments, the company helps its customers take care of the range of expenses that life can bring—from debt consolidation to vacations to medical costs. OneMain’s 10,000 team members provide personalized service in nearly 1,600 locations in 44 states.
OneMain Financial aims to make an offer just 20 seconds after a customer applies online. Slow credit checking or electronic signatures, for instance, can’t be tolerated. “If a page doesn’t load or the progress bar stalls, the customer might give up and try another lender,” says Richard Hurst, supervisor of network services for OneMain Financial.
Solution
- Riverbed AppResponse, which includes a license of Packet Analyzer Plus, for fast, easy packet analysis
The combination of AppResponse and Packet Analyzer Plus makes it easy to find the precise set of packets I need to see if a performance problem starts with the network or the application.
Richard Hurst, Supervisor of Network Services
OneMain Financial
