Challenges
- Ensure device performance supports employee productivity, whether at home or in the office
- Isolate the source of user complaints to device, wireless connectivity, or application
- Proactively identify and resolve end user issues, before they call to complain
- Free up time for service desk support by reducing ticket volume and duration
Benefits
- Increases visibility into factors affecting device reliability
- Collect detailed user experience information to better understand causes of frustration
- Evaluate machine and app performance through the collection of application and platform resources
- Get a closer look at the connectivity of the device fleet, including Wi-Fi and VPN usage data
Overview
In a work-from-everywhere world, end user device manageability and visibility are key. IT teams have also had to adjust — transitioning workers to new machines and managing day-to-day operations remotely presents new challenges. Monitoring thousands of apps and endpoints on which companies run will continue to be vital, and traditional methods of monitoring have proven to be insufficient.
After a two-week preparation phase, Intel IT deployed Aternity DEM on 10,000 employee devices in under a week. Deploying the software happens the same way as deploying a patch or fix into the environment on all types of company devices. The steps were relatively simple: Aternity made their DEM platform available, and Intel IT packaged and deployed the agent, which then automatically connected with Intel IT’s Aternity tenant.
Solution
- Digital Experience platform
These deep insights, made possible by Aternity DEM data, pave the way for more uptime, productivity, and cost savings. Besides leading to these broader business effects, Aternity DEM helps IT teams resolve issues predicatively and proactively, ultimately leading to increased employee happiness. Removing friction and preventing problems from spreading unlocks a large variety of benefits for businesses of all shapes and sizes.
Julian Braham, Principal Engineer
Intel IT
