IAT Group
Insurance company's agents and investigators increase productivity 4x with SteelHead WAN optimization
Challenges
- Improve poor performance of centralized systems at remote offices such as email, AS/400, Microsoft SharePoint portals, AcroSoft and ImageRight, which were affecting agents’ ability to do business
Benefits
- Agents write policies in 20 to 30 minutes vs. 90 minutes to 2 hours previously
- Field investigators spend less time uploading files
- SQL files copied to headquarters in minutes, compared to hours previously
- Employees can spend time doing higher-value work
- 9 to 10-month ROI for the SteelHead deployment
- Potential to use Riverbed Virtual
- Services Platform and SteelFusion
Overview
Insurance Company’s Agents and Investigators Increase Productivity 4x with SteelHead WAN Optimization. IAT Group consists of eight licensed insurance companies and one reinsurance company, with its headquarters in Raleigh, North Carolina, and 18 offices across the US.
Smith and IAT Group’s systems engineer, Joe Bohelski, learned from Vertafore that some ImageRight customers were solving their performance problems by installing Riverbed SteelHead WAN optimization appliances. That appealed to IAT Group more than adding bandwidth because purchasing appliances would be a more cost-effective solution than paying for larger circuits on an on-going basis.
Solution
- SteelHead WAN optimization appliances in data centers and branch offices
- SteelHead Mobile software licenses for remote employees
ImageRight was the catalyst for getting Riverbed in here. But we’ve reaped the benefits for all the other WAN-enabled software.
Ryan Smith, Network Engineer
IAT Group
