Hilton Grand Vacations Club
Riverbed® SteelHead™ Helps Hilton Grand Vacations Close More Vacation Ownership Deals
Challenges
- Improve network latency – Customers had to wait more than 30 minutes for vacation ownership contracts to process
- Improve application performance and file transfer times among various locations
Benefits
- Contract approval process reduced from 30 minutes to a few minutes
- Centralized business processes for accounts payable
- Increased employee productivity and morale
- Greatly improved customer satisfaction
Overview
Hilton Grand Vacations Club, a leading operator of timeshare resorts around the world, deployed SteelHead appliances from Riverbed across its WAN to accelerate applications, improve performance, and close sales.
Hilton Grand Vacations operates sales offices in New York; Osaka and Tokyo, Japan; Guam; and Orlando, Florida and has resorts in places such as New York; Las Vegas; Orlando; Oahu, Hawaii; and the Big Island of Hawaii. According to Rich Jackson, vice president of technology operations at Hilton Grand Vacations, the company choose to centralize their technology operations primarily in its Orlando office.
Solution
- Riverbed® SteelHead™ appliances Club
Along with routers and switches, SteelHead is now a part of our standard product set when we set up remote offices. It has really improved our ability to deliver quality data services to our remote offices without having to install servers in every location.
Rich Jackson, Vice president of technology operations
Hilton Grand Vacations
As you can imagine, when the customer is sitting in front of you while you are waiting on a computer process, it’s not an ideal situation.
Rich Jackson, Vice president of technology operations
Hilton Grand Vacations
