Halkbank
Turkish bank delivers exponential digital banking growth and improves digital experience for users with Riverbed Network Observability and Riverbed Application Acceleration
Challenges
- Ensure highly available banking services during peaks in demand
- Speed up identification of network issues
- Increase capacity of network monitoring solution
- Faster incident resolution and troubleshooting
Benefits
- Safeguards access to banking services for customers
- Increases network availability despite 1.5x more traffic
- Faster, more efficient problem diagnosis and issue resolution
- Extensive monitoring dashboards to oversee 40+ critical applications
- Actionable insight to ensure optimum performance and a great customer experience
Overview
Founded in 1933, Halkbank is one of the largest banks in Türkiye, with 20 million customers, including nearly 7.6 million digital customers, 27,000 employees, and over 1,000 branches. Technology plays a significant role in providing a seamless customer experience and maintaining a competitive edge. Their IT environment is maintained by a team of 1,000 highly skilled staff.
Solution
- Riverbed AppResponse speeds up application and network diagnosis and resolution
- Riverbed Portal consolidates and displays data in user-friendly dashboards
- Riverbed APM. monitors application performance
- SteelHead maximizes network and application performance
"Thanks to Riverbed, we have increased our availability on our mobile platform dramatically over the past two years, despite more than double the volume of traffic."
Namık Kemal Uçkan, Head of IT Operations
Halkbank
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