Global Financial Services Leader

English

Challenges

Speed up mean time to resolution (MTTR) for issues affecting the business or user experience
Give multiple IT teams visibility into network and application performance—on-premises and in the cloud
Reduce costs associated with network and application monitoring

Benefits

Accelerated MTTR by 700%-2400%, improving user experience
Reduced licensing, support, and labour costs by $3-$4 million by replacing redundant solutions with less expensive, more effective solutions
Improved collaboration across different IT teams

Overview

The company is a leading provider of post-trade financial services—the clearing and settlement activities that happen after a securities trade is complete. Customers include many of the world’s largest banks and broker/dealers.

When the network carries tens of millions of transactions daily, even minor slowdowns can have a major impact on the business. “Our customers and internal stakeholders need be confident that we are on top of network issues so we can remediate before users feel any impact,” says the vice president of infrastructure services. As transaction volume grew and the company migrated more applications and data to a major public cloud, the infrastructure services team identified several areas for improvement. Teams needed better visibility into network and application performance and a way to map the complex infrastructure. The aging networkmanagement solution had become expensive to support, required extensive customization, and was difficult to use. Solutions with overlapping features led to unnecessary costs.

Solution

“Our ability to troubleshoot network problems increased substantially with Riverbed Unified NPM solutions. Proactive troubleshooting avoids the painful phone calls and attention that come from network problems”

Network Tools Architect

Global Financial Services Company