Emerson Climate Change

English

Challenges

The IT organization at Emerson Climate Technologies is responsible for maintaining hundreds of servers and dozens of critical applications.
The IT team is managing the implementation of Oracle applications at plants around the world in a project to replace legacy mainframe systems.
Ensuring good application performance and providing a positive user experience is critical during the deployment of these business-critical applications.

Benefits

Emerson Climate Technologies has implemented six AppResponse Xpert instances throughout the data center, with the AppResponse Xpert appliance used to troubleshoot issues in remote locations.
The AppResponse Xpert appliance was able to identify a large back-up running during normal work hours at a St. Louis plant and enabled the team to resolve the issue very quickly
Without the solution, it might have taken the team days to determine the cause of the problem using “old-fashioned” tools and techniques.

Overview

Emerson Climate Technologies is the world’s leading provider of heating, air conditioning, and refrigeration solutions for residential, industrial and commercial applications. It is a business segment of Emerson, a diversified global manufacturing and technology company ranked 111 in the Fortune 500. Emerson Climate Technologies’ innovative solutions improve human comfort, safeguard food, and protect the environment.

Emerson Climate Technologies uses solutions from OPNET (acquired by Riverbed Technology in 2012) to troubleshoot poor performing applications and determine the source of performance issues. The IT team can easily identify ‘bandwidth hogs’ and other issues, and resolve them within minutes.

Solution

AppResponse Xpert
AppTransaction Xpert

Insight into the network, to see what’s really going on, is the key to the solution. AppResponse Xpert enables me to respond quickly to slow performing applications before the end-user is affected, and AppTransaction Xpert provides insight into the root-cause so that my team can respond to issues within minutes. With AppResponse Xpert and AppTransaction Xpert, I know exactly what’s going on in the network with just a few clicks of the mouse.

Sammie Bush, Network Analyst

Emerson Climate Technologies