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Channel Partner Professional Services Terms and Conditions
These Authorized Channel Partner Professional Services Terms & Conditions (“PS Terms”) set forth the terms and conditions that govern the Professional Services (as defined below) that are made available by Riverbed Technology, Inc. and/or any of its Affiliates, as applicable (“Riverbed”).
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Riverbed Global Support User Guide
Riverbed Technology offers world-class support to help customers fully leverage the value of their Riverbed investment.
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GCS Credits Offering Description Document Riverbed Portal Implementation
To enable enhanced performance visibility to accelerate operational and strategic decision-making and optimal business outcomes, Riverbed provides the Portal Implementation Service. This offering can be combined with additional Riverbed solution implementation services.
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GCS Credits Offering Description Document Riverbed NetProfiler Implementation
To provide added flexibility when addressing unique customer requirements and desired business outcomes, Riverbed provides three different offerings of the Riverbed NetProfiler Implementation Service: Starter, Standard, and Advanced. The following table identifies the service features included and highlights the differences between each offering.
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GCS Credits Offering Description Document Riverbed AppResponse Implementation
To provide added flexibility when addressing unique customer requirements and desired business outcomes, three different offerings of the Riverbed AppResponse Implementation Service are available: Starter, Standard, and Advanced. The following table identifies the service features included and highlights the differences between each offering.
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GCS Credits Offering Description Document Remote Services Support
GCS Credits Offering Description Document Remote Services Support
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Application Performance Baseline Assessment
Reduce risk to maximize performance
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GCS Credits Offering Description Document Performance Management Maturity Assessment
GCS Credits Offering Description Document Performance Management Maturity Assessment
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GCS Credits Offering Description Document Performance Consultant 1 Month
For added flexibility for identifying and resolving application performance related issues using Riverbed technology and services, Riverbed provides the Monthly Performance Consultant offering for 528 credits. This offering provides up to 30 days with a Performance Consultant with all services being performed on business days occurring within such period. It is highly recommended to have a scoping discussion with your Project Manager to determine the desired business outcomes and what period of time would be required to provide the applicable services.
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