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Legal
Aternity Service Level Agreement
This Service Level Agreement (“SLA”) is subject to the terms of the applicable written or electronic agreement for the provision of Aternity Cloud Services between Riverbed Technology LLC (or if Customer is purchasing directly from an affiliate of Riverbed Technology LLC, the affiliate identified on the applicable order) (“Riverbed”) and the entity or company that is the authorized purchaser or user of the Aternity Cloud Services (“Customer”).
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Legal
Alluvio IQ SLA
This Service Level Agreement is subject to the terms of the applicable written or electronic agreement for the provision of Alluvio IQ Cloud Services between Riverbed Technology LLC and the entity or company that is the authorized purchaser or user of the Alluvio IQ Cloud Services.
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Video
Aternity User Journey Intelligence
Aternity User Journey Intelligence (UJI) provides digital experience insights into the paths your customers take on your website, the impact of page performance on business outcomes, and proactive identification of issues 7x24.
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Video
Aternity Digital Experience Index (DXI)
Aternity Digital Experience Index enables IT to identify digital experience hotspots and take action to improve them, while benchmarking digital experience against the market as part of a continuous service improvement process.
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Video
Reduce Costs and Improve Service with Aternity and ServiceNow
Aternity's integration with ServiceNow speeds up incident notification and resolution times.
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Video
Improve Service Desk KPIs with Aternity Automated Remediation
Aternity's automated remediation reduces Service Desk ticket volume and improves MTTR and First Contact/Level Resolution rates.
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Video
Deliver Better Service Through XLAs Powered by Aternity
When it comes to conveying how well IT supports digital transformation, metrics based on infrastructure availability or network latency are meaningless. Aternity enables you to deliver better service with Experience Level Agreements (XLAs) based users’ actual experience.
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Video
Validate the Impact of IT Change with Aternity
Compare end-user experience before and after a change to devices, applications, or infrastructure to ensure user experience is as good or better than before the change.
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Video
User Journey Intelligence Synthetic Use Case
Find and fix problems before your customers do by running synthetic monitoring tests on any kind of web application to detect issues with site availability, browser response time, page load time, and JavaScript errors.
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