Intelligent Service Desk

Shift further left and prevent incidents with Aternity
Young man, smiling at computer screen with headphones.
HERAUSFORDERUNGEN
Aternity’s AI-Powered Intelligent Service Desk Revolutionizes Automated Troubleshooting, Remediation and Ticketing by modeling expert decision-making and employing user feedback within low-code runbooks. As a result, Aternity can fix a broad spectrum of recurring issues, prevent incidents, employ optimal resolutions, and reduce user frustration.
A symbolic representation of a working man on a transparent background.

Mehr Beschwerden durch die Benutzer

Höhere Erwartungen erhöhen das Ticket-Volumen

Symbolic representation of team work connections icon.

Komplexe Umgebungen

Breites Technologiespektrum für den Support

person showing progress

Budgetbeschränkungen

Mehr mit geringeren Mitteln erreichen

LÖSUNGEN

Lösungsansätze von Riverbed

Shift to Level Zero with Intelligent Automation

Replicate advanced investigations and resolve issues before they become tickets, without human intervention.

AI-Enabled Issue Detection and Troubleshooting

One-click drill down insights on the source of delay to client device, network, or back-end, for every app in the portfolio. Dynamic presentation of relevant, user-centric insights for any device and application, saving time for both IT and end users.

automated remediation

Streamline User Feedback in Remediation Workflows

Integrate Sentiment surveys into the workflow logic for optimal resolution and reduced user frustration

Enable Intelligent Ticketing with ServiceNow.

Smart routing of unresolved issues to the right team with the right priority

thumb brand image
Partner

ServiceNow

Intelligent Ticketing for ServiceNow Incident Response

Learn More
RESSOURCEN
ANWENDERBERICHTE

Stärkung der digitalen Erfahrung von tausenden Organisationen weltweit

Maersk Company Logo
Keysight Company Logo
Artelia Company Logo
Intel Company Logo
Halkbank Company Logo
EDF Company Logo
Global Credit Union Company Logo
footer-cta

Bereit für den ersten Schritt?

Mit Riverbed schöpfen Sie das volle Potenzial Ihrer digitalen Investitionen aus
selected img

Selected Country/Language: English