Intelligent Service Desk

Shift further left and prevent incidents with Aternity
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Aternity’s AI-Powered Intelligent Service Desk Revolutionizes Automated Troubleshooting, Remediation and Ticketing by modeling expert decision-making and employing user feedback within low-code runbooks. As a result, Aternity can fix a broad spectrum of recurring issues, prevent incidents, employ optimal resolutions, and reduce user frustration.
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Mehr Beschwerden durch die Benutzer

Höhere Erwartungen erhöhen das Ticket-Volumen

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Komplexe Umgebungen

Breites Technologiespektrum für den Support

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Mehr mit geringeren Mitteln erreichen


Lösungsansätze von Riverbed

Shift to Level Zero with Intelligent Automation

Replicate advanced investigations and resolve issues before they become tickets, without human intervention.

AI-Enabled Issue Detection and Troubleshooting

One-click drill down insights on the source of delay to client device, network, or back-end, for every app in the portfolio. Dynamic presentation of relevant, user-centric insights for any device and application, saving time for both IT and end users.

automated remediation

Streamline User Feedback in Remediation Workflows

Integrate Sentiment surveys into the workflow logic for optimal resolution and reduced user frustration

Enable Intelligent Ticketing with ServiceNow.

Smart routing of unresolved issues to the right team with the right priority

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Intelligent Ticketing for ServiceNow Incident Response

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Stärkung der digitalen Erfahrung von tausenden Organisationen weltweit

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Mit Riverbed schöpfen Sie das volle Potenzial Ihrer digitalen Investitionen aus
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