Lehigh Valley Health Network

Overview

Lehigh Valley Health Network (LVHN), located in eastern Pennsylvania, has been noted as one of “America’s Best Hospitals” in US News and World Report Magazine for the past thirteen years. Their 9,500 employees are committed to teamwork and understand the value of technology in providing superb patient care. LVHN is the first health system in the country to adopt a “continuous improvement” initiative.

LVHN turned to Riverbed® SteelCentral™ to support its mission and “do more with less.” Prior to SteelCentral, the time to capture and analyze a packet trace and report on the cause of application delays typically took an entire day. During an initial product demonstration, LVHN immediately recognized the potential of Riverbed SteelCentral Transaction Analyzer software to greatly accelerate troubleshooting and purchased the product the very next
day.

LVHN then decided to replace its existing network monitoring software and purchase Riverbed SteelCentral AppResponse Appliance for real-time end-user experience and application performance monitoring.

Solution

• Riverbed AppResponse
• Transaction Analyzer
• AppInternals

SteelCentral provides end-to-end visibility into application performance from both the network and the application perspective. With any task, you need the right tool to get the job done quickly and efficiently and we have found the right tools with AppResponse, Transaction Analyzer, and AppInternals. We continue to purchase solutions from Riverbed because of their integrated APM approach and their focus on customer feedback.

Mark Kelly, Network Engineer

DJO