Kent Community Health

English

Challenges

Limited visibility of clinician device performance
Slow to determine root cause of performance problems
No visibility of end-user experience
Lack of early insight into the performance of Electronic Patient Records (EPR) system

Benefits

Improving the quality of clinician experience
Detailed visibility of applications and hardware
Auto-remediate and troubleshoot issues proactively
Lower asset refresh costs by only upgrading poor performing devices

Overview

By implementing Aternity by Riverbed, KCHFT not only improved visibility but they can now understand and autoremediate incidents. This has greatly improved productivity and avoids downtime for clinical staff which impacts daily operations and patient care.

Kent Community Health NHS Foundation Trust (KCHFT) is one of the largest NHS community health providers in England, serving a population of about 1.4 million. KCHFT’s IT team is responsible for over 5,000 staff, including doctors, community nurses and many other healthcare professionals, as well as hundreds of applications and hardware assets.

KCHFT wanted to procure a Digital Experience Management software platform that made it possible to view application and hardware performance issues, isolate problems, speed up root cause determination and resolution to optimize staff/patient journeys.

Solution

• Aternity Digital Experience Management (DEM)

“Aternity showed us we wouldn’t need to replace 42% of our 1784 devices aged 5 years or older. This has meant that we have already returned our investment.”

Darren Spinks, Head of IT Operations

Kent Community Health NHS Foundation Trust