Hertz
Using SteelCentral AppInternals, Part of the Riverbed Application Performance Platform, Hertz has Visibility Into Application Performance to Make Sure That Rental Agreements are Processed Quickly to Get Customers on Their Journeys.
Challenges
- Migrate a mission-critical mainframe application to a Java-based Web app without causing problems at the rental counters
- Keep the Web app functioning flawlessly and continue to add to its functionality (e.g., support for multiple devices)
Benefits
- Production support team receives email alerts before issues affect end users
- Transaction traces point to root cause of issues and identify right people to involve in the resolution
- Dashboards reveal areas for ongoing application improvement
Overview
The Hertz Corporation operates the Hertz, Dollar, Thrifty and Firefly car rental brands with locations throughout approximately 150 countries. Hertz is the largest worldwide airport general use car rental company.
Hertz uses a proprietary application to generate rental car transactions. The application was initially written in Cobol
and ran on a mainframe. Several years ago, the company undertook the process of upgrading it to a Java-based Web application running on IBM WebSphere Linux servers.
Solution
- SteelCentral AppInternals application performance monitoring solution
I’d say that’s the main benefit of AppInternals—its ability to alert us when a problem is just beginning.
Wendy Hamilton
Hertz
