Dow
Dow enhances digital experience and productivity through partnership with Kyndryl & Riverbed
Challenges
- System crashes impacting employee productivity
- Need for proactive device management to improve digital experiences
- Ensuring the reliable performance of its IT devices, which are crucial for managing large volumes of product shipments and tracking on tight timelines.
Benefits
- 50% reduction in system crashes, 5% increase in app performance
- Preemptive issue resolution, enhancing employee productivity by 16%
- Optimization of digital journey and experience for end-users
Overview
Dow, a leading chemical company, faced a critical challenge in ensuring the reliable performance of its IT devices, which are crucial for managing large volumes of product shipments and tracking on tight timelines. Prior to partnering with Kyndryl on this project and adopting Aternity for DEX, Dow was seeing a significant number of system crashes on devices that they could only address one at a time, relying on system logs to troubleshoot. As Director of CIO Services at Dow, Chris Anderson needed to find a proactive solution to these IT disruptions.
Solution
• Adoption of Riverbed’s Aternity Digital Employee Experience (DEX) solution for holistic device monitoring
“The telemetry that Aternity brought allowed us to measure and set baselines. With those baselines we were able to understand what is the current state of affairs, and what are the top contributors to our issues.”
Chris Anderson, Director of CIO Services
Dow
