Richmond and Wandsworth Councils
Two local UK councils improve network application performance and employee experience across social care departments in a complex hybrid working environment.
Challenges
- Reduce network performance challenges
- Improve visibility across social care departments
- Increase customer self-service processes
- Identify root cause of issues
Benefits
- Ability to proactively monitor networks and user experience
- Maintaining employee productivity
- Ability to estimate financial risk of application issues
- Holding software vendors to account
Overview
Since 2016, Richmond and Wandsworth Councils have operated with a combined workforce of over 4,000 staff serving over 500,000 residents of South West London. Collectively, they are the one of the largest staff groups in London local government.
Richmond and Wandsworth began using a Digital Experience Management solution from Riverbed in 2017 to improve user experience and gain more visibility of their key systems and applications such as for social care.
Solution
• Riverbed® Aternity Digital Experience Management (DEM)
“By providing insight into our IT estate, Aternity will help us to reduce our asset costs and help with our sustainability agenda.”
James Petersen, Applications Manager
Richmond and Wandsworth Councils
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