Riverbed IQ Assist: Powering Fast Remediations with GenAI Insights

IT Operations (IT Ops) teams face a growing challenge: managing increasingly complex technology environments. Hybrid clouds, multi-cloud strategies, edge computing, and countless connected devices create a constant battle to detect and resolve issues quickly.

To address these challenges, Riverbed this week unveiled a new suite of AI-powered Observability innovations aimed at eliminating blind spots, streamlining operations, and improving how IT teams manage complexity at scale. One of the most significant advancements in this release is Riverbed IQ Assist—a Generative AI capability designed to transform how IT Ops teams resolve issues, improve visibility, and drive operational efficiency.

Why legacy tools fall short

Despite massive investments in monitoring and management tools, many IT Ops teams still rely on outdated systems that weren’t built for today’s hybrid, fast-moving environments. Here’s where they fall behind:

• Slow incident resolution: Data silos across tools delay troubleshooting and increase Mean Time to Resolution (MTTR).
• Knowledge gaps: Critical expertise is often locked within teams, making it difficult to apply past learnings to new problems.
• Scalability issues: Expanding IT environments push legacy monitoring tools to their limits.
• Alert fatigue: IT teams are flooded with alerts, making it tough to prioritize real threats.
• Security and compliance risks: A lack of timely security checks and software audits puts enterprises at risk of non-compliance and potential breaches.

To stay ahead, IT leaders need to move beyond reactive troubleshooting and toward a more proactive, AI-powered approach. That’s where Predictive AI and Generative AI (GenAI) come into play, and why Riverbed’s latest innovations are a timely and necessary step forward.

How Riverbed IQ Assist transforms IT Ops

Riverbed IQ Ops has already helped organizations automate and streamline IT management using AI/ML. Recently, Riverbed IQ Ops delivered Predictive AI to enable customers to forecast issues before they arise. Now, with the introduction of Riverbed IQ Assist—a GenAI-powered platform capability designed to revolutionize how IT teams resolve issues and engage with observability data—organizations can take a major step forward in proactive, AI-driven operations.

By embedding GenAI as a platform capability and integrating IQ Assist across its products, Riverbed doesn’t just analyze data—it enables smarter decision-making with AI built into everyday workflows. Here’s how:

AI-driven incident analysis and resolution

Forget traditional chatbots that require endless prompts. Riverbed IQ Assist instantly delivers clear, actionable insights, eliminating the back-and-forth and helping teams resolve issues faster.

Predictive and preventative maintenance

Stop reacting—start predicting. By analyzing historical observability data, Riverbed IQ Ops anticipates failures before they happen, enabling proactive maintenance through automated workflows and third-party integrations.

AI-powered root cause analysis

Finding the root cause of IT issues can take hours or sometimes days. Riverbed IQ Assist correlates data across multiple observability tools in seconds, delivering simple, AI-driven explanations that eliminate guesswork, and reduce the reliance on subject matter experts or war rooms for incident investigation and resolution.

Natural language insights for ITSM and decision-making

Complex graphs, reports, and analytics are no longer a barrier. Riverbed IQ Assist translates incidents, root causes, and recommended fixes into easy-to-understand human language, ensuring IT teams and business leaders can act fast. Integrated within Riverbed products such as Aternity, or with IT Service Management (ITSM) platforms, it helps resolve support tickets more accurately while fostering continuous learning for smarter operations.

Intelligent automation for faster remediation

Why just identify issues when you can automate the fix? Riverbed IQ Ops empowers teams to trigger remediations manually or set them to run autonomously, cutting downtime and boosting reliability. In this use case, Riverbed IQ Assist can also be embedded as a node in the automation workflow to provide GenAI functionality.

A competitive advantage for IT leaders

For organizations looking to reduce costs, improve agility, and scale smarter, AI-powered solutions like Riverbed IQ Ops deliver a clear strategic advantage. By embedding intelligence directly into IT workflows, these innovations shift operations from reactive to proactive—enabling teams to act faster, with greater confidence and less manual effort.

With Predictive AI, GenAI-powered insights, and intelligent automation, Riverbed empowers IT leaders to:

• Accelerate issue resolution through AI-driven automation
• Increase agility by reducing dependency on scarce expertise
• Proactively manage IT environments using predictive analytics
• Reduce alert fatigue with intelligent correlation and prioritization
• Strengthen compliance and security with AI-assisted risk detection

This combination of visibility, automation, and intelligence positions Riverbed customers to stay competitive in a fast-changing digital landscape, while improving service delivery and user experience.

The future of IT Ops: Autonomous and AI-driven

IT Ops is moving toward a future where AI autonomously detects, diagnoses, and resolves issues without human intervention. The Riverbed Platform, with enabling technologies like AI/ML analytics and correlation for Causal AI and Predictive AI, plus Riverbed IQ Assist for GenAI, is at the forefront of this shift, embedding AI comprehensively into IT workflows.

For IT leaders, the real question isn’t if you should adopt GenAI in IT Ops—it’s how soon you can implement it safely, securely, and accurately to stay ahead of business needs and your competition.

Are you ready to embrace the future of autonomous IT? Riverbed IQ Assist is your next step.