As companies shift towards hybrid IT models, measuring device and application performance metrics alone is not enough to provide a comprehensive understanding of the employee ...
To protect critical customer, business and employee data, more and more businesses are opting to migrate workspaces to virtual environments. Migrating to a virtual environment ...
Like many, I enjoyed seeing the responses that people have received by asking various questions to OpenAI’s ChatGPT. In the last week, I’ve read poetry, ...
Most organizations have treated employee experience separate from customer experience, but they’re more connected than you think. Let’s start with the definitions. Employee experience ...
Organizations are focused on omni-channel strategies to improve customer experience. It’s not just about the approach of the kick-off to the holiday shopping period. In ...
The first EMA Radar™ for Digital Employee Experience Management (DEX) is hot off the press from Enterprise Management Associates®. This report focuses on solutions that ...
Interest in AIOps and observability tools sky-rocketed over the past couple of years as IT teams face the challenge of managing today’s IT infrastructures. The ...
Measuring and improving the digital experience of employees and customers has risen in priority over the past couple of years. Several factors explain this trend. ...