Riverbed Only Vendor Recognized in Both Gartner® Magic Quadrant™ Reports: DEM and DEX

In today’s fast-paced digital world, ensuring an optimal user experience—whether for customers or employees—is paramount for business success. This year, Riverbed is the only vendor to be recognized in both the 2024 Gartner Magic Quadrant for Digital Experience Monitoring (DEM) and Magic Quadrant for Digital Employee Experience (DEX) Management Tools. We believe this dual recognition highlights Riverbed’s versatility and commitment to delivering seamless digital experiences across all user segments.

A Visionary in DEM: Pioneering user experience monitoring

Gartner introduced the first-ever Magic Quadrant for Digital Experience Monitoring (DEM). Riverbed was positioned as a Visionary, which is a testament to our strategic foresight and robust innovation in this evolving field.

DEM tools are essential for organizations aiming to monitor the performance and quality of their applications, particularly as they impact user experience. Unlike traditional customer experience analytics tools, Aternity takes a comprehensive approach, offering insights across both customer and employee experiences. This capability allows IT teams to rapidly address performance issues and optimize application delivery.

Furthermore, the incorporation of Aternity Mobile strengthens our DEM capabilities, allowing businesses to monitor the performance of mobile devices such as point-of-sale systems, kiosks, tablets, and rugged devices, which are increasingly important as mobile usage to better service customers continues to rise.

A Leader in DEX: Driving employee experience innovation

Riverbed was also recognized as a Leader in Gartner Magic Quadrant for Digital Employee Experience Management Tools (DEX).

DEX management tools measure and continuously improve the performance of and employee sentiment toward company-provided technology. As remote and hybrid work models become the norm, ensuring seamless digital experiences for employees is critical. Gartner forecasts that “by 2026, 50% of digital workplace leaders will have established a DEX strategy and tool, up from 30% in 2024.”

Aternity’s AI-powered insights and self-healing automations make it unique in the market. By collecting full-stack telemetry data from devices, networks, infrastructure, and applications, Aternity provides IT teams with the data they need to drive productivity and enhance the employee experience. Additionally, with Aternity Mobile, businesses can monitor frontline mobile devices and applications, addressing the needs of an increasingly mobile workforce.

Why we think dual recognition matters

Riverbed is positioned as the only vendor recognized in both the DEM and DEX Magic Quadrant reports. In our opinion, this makes us the only solution provider to cater to the full spectrum of digital experience—both customer-facing and employee-facing. Here are a few key reasons why we feel this dual recognition is significant:

• Comprehensive Coverage: Aternity provides businesses with the ability to monitor and optimize digital experiences across all endpoints—be it customer applications or employee devices.
• Enhanced Productivity: By ensuring smooth application performance and device usage, Aternity helps businesses reduce downtime, improve IT efficiency, and ultimately boost overall productivity.
• Future-Ready Innovation: Aternity’s focus on AI-driven insights and automation prepares organizations for the future of work, where both customer and employee experience are vital to success.

Aternity is the one-stop solution for Digital Experience

Riverbed Aternity is the go-to solution for enterprises looking to enhance both customer and employee digital experiences. As the only vendor recognized in both the DEM and DEX Magic Quadrant reports, we believe Riverbed can help organizations streamline their monitoring and optimization processes across the entire digital experience landscape. Whether it is managing performance issues in customer applications or ensuring employees have a seamless experience on their devices, Aternity delivers.

It’s time to elevate your digital experience! Read the full Gartner Digital Employee Experience Management Tools (DEX) 2024 Magic Quadrant today.

Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Gartner, Magic Quadrant for Digital Employee Experience Management Tools, Dan Wilson, Tom Cipolla, Stuart Downes, Autumn Stanish, Lina Al Dana, 26 August 2024

Gartner, Magic Quadrant for Digital Experience Monitoring, Padraig Byrne, Matt Crossley, DB Cummings, Martin Caren, Pankaj Prasad, 21 October 2024

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