Riverbed Named a Leader in the 2024 Gartner® Magic Quadrant™ for Digital Employee Experience Tools (DEX)

The new Gartner® Magic Quadrant™ for Digital Employee Experience Tools (DEX) has been published and Riverbed is honored to be recognized as a Leader in the report. 

Digital employee experience is crucial today and we believe this placement reflects our vision to transform employee experiences, while optimizing performance, increasing productivity, and maximizing investments in critical business applications and employee devices. 

Delivering exceptional digital experience is not about keeping up—it is about staying ahead. Gartner has recognized Riverbed based on its Completeness of Vision and Ability to Execute.

Embracing the future of Digital Employee Experience (DEX) 

In today’s digital-first world, the importance of Digital Employee Experience (DEX) cannot be overstated. Organizations rely on technology to drive business outcomes, like AI (Artificial Intelligence), cloud solutions, and unified observability, to ensure a seamless, efficient, and positive digital experiences for employees. Our Riverbed Global DEX Survey shows 92% of IT leaders say unified observability is important for competitiveness and delivering a seamless DEX. 

Digital Employee Experience refers to the sum of all interactions an employee has with digital tools, applications, and platforms they use in their work environments as well as how they feel about their IT service. This includes everything from the responsiveness of their devices to the ease of accessing critical software applications, to overall performance and reliability of the IT infrastructure, as well as measuring employee sentiment through surveys.

According to our Global DEX Survey, business and IT leaders say investing in DEX is among their top priorities for the next five years, meaning DEX is no longer a luxury but a necessity. 

DEX is critical for the modern enterprise 

Productivity: Employees depend on digital tools to perform their jobs. This is especially true for frontline workers, who rely on these tools and mobile devices to engage with customers. Slow or unreliable technology can disrupt workflows, leading to delays. By investing in DEX, organizations can ensure that all employees have the tools they need to perform their best. 

Employee Satisfaction: A seamless and efficient digital experience contributes significantly to employee satisfaction. When employees can effortlessly navigate their digital environments, they are more likely to feel valued and supported by their organization. 

Attracting and Retaining Talent: In a competitive job market, offering superior experience can be a differentiator in attracting and retaining top talent. Modern employees expect their work environment to be technologically advanced and user-friendly.

Cost Efficiency: Addressing DEX issues proactivity can prevent larger IT problems, reducing downtime and support costs. A well-managed digital environment minimizes the need for extensive training and reduces the likelihood of errors. 

Business Continuity: In an increasingly remote and hybrid work world maintaining a high-quality DEX ensures business continuity. Employees must be able to access critical systems and applications from any location, at any time, without disruption. 

The role of Riverbed Aternity in enhancing DEX 

At Riverbed, our AI-automation driven platform places the end user at the center to optimize digital experience. Riverbed Aternity is the DEX component of the Riverbed platform, empowering organizations to resolve digital experiences swiftly & optimize costs by applying advanced ML & AI to the broadest range of telemetry across all IT domains. 

Aternity provides detailed insights into the performance of applications and devices, including mobile Android and iOS devices, from the end users’ perspective. This end-to-end visibility enables IT to identify and resolve performance issues before they impact employees, ensuring a seamless digital experience. We also measure the actual experience of every employee, and how they feel about their IT service with the actual application and device.

With Aternity, IT teams can proactivity detect and address potential problems before they escalate into major disruptions, ensuring employees can work without interruption and our AI-data driven analytics provide IT and business leaders with the data needed to make informed decisions about technology investments, resource allocation, and process improvements. Because Aternity measures the actual sentiment of employees, organizations can make strategic decisions to enhance DEX by understanding the impact of their digital tools on employee performance.

Aternity understands that investing in DEX is not just about enhancing technology, but creating a work environment where employees can thrive, innovate, and contribute to the organization’s success. With solutions like Aternity, organizations can make sure employees have a consistent and reliable digital experience, regardless of their location and ensure the full potential of their workforce

We invite you to download a complimentary copy of the 2024 Gartner Magic Quadrant for Digital Employee Experience Tools (DEX) and see why we are evaluated among other DEX vendors.

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